Refund Policy

Contact and purchase identification

Use the Oscivara support form with your account email, order or receipt ID, purchase date and a description of the issue. Do not send full card details. Version: 10 September 2026.

Credit purchase refunds

Oscivara does not offer voluntary refunds for unused or partly used credit packs. Not using credits or changing your plans is not, by itself, grounds for a refund. Free and promotional credits have no cash value and cannot be exchanged for money. This rule applies to new purchases from this version date; earlier purchases retain the terms applicable when purchased. Refunds required by law or the payment provider’s applicable terms remain available.

Credit validity

Credits may expire after prolonged inactivity if the inactivity period, how it is calculated and the notification terms were disclosed before purchase. The applicable period and conditions must be shown in the offer and at checkout. New restrictions do not apply retroactively to previously purchased credits. Expiry under terms agreed in advance does not itself entitle you to a voluntary cash refund; mandatory rights remain unaffected.

Failed tasks and delivery problems

A task that finishes in a failed or cancelled state releases or refunds its credit reservation; this is a credit correction and is separate from a payment refund. Report missing credits, duplicate payments, unauthorised payments or defective service promptly. We will investigate with the payment processor. If a monetary refund is approved, the corresponding purchased credits are withdrawn. If already spent credits must be reversed, new paid use may be restricted until the balance is reconciled; this does not remove your legal remedies.

Payment provider and consumer rights

For Dodo Payments purchases, contact Oscivara support or use the contact details on your receipt. Dodo Payments processes monetary refunds under its Buyer Terms, subject to mandatory consumer rights. Refunds go through the original payment provider; the time to receive funds also depends on the bank.

Withdrawal and cancellation periods vary by country. Any legally permitted loss of a digital-content withdrawal right requires the legally required express consent and acknowledgement; using credits alone is not a blanket waiver of consumer rights. Defect and other non-waivable statutory remedies remain available. Where mandatory law or the payment provider's applicable policy provides greater protection, that protection applies.

Subscriptions and renewal cancellation

Cancelling renewal stops future recurring charges and does not itself refund an already paid month. To request a subscription payment refund, contact support with your receipt. Review considers the request date, service delivery, monthly-credit use and mandatory consumer rights. This does not limit protection for defective service, incorrect charges or non-delivery. A confirmed full refund withdraws the entitlements and credits for the affected paid period; separate one-time purchases remain. Partial refunds are reconciled by support with the payment provider.