Terms & payments
Refund Policy
How to request help or a payment refund for an Oscivara credit purchase.
Contact and purchase identification
Contact andkzlive@gmail.com or Oscivara support with your account email, order or receipt ID, purchase date and a description of the issue. Do not send full card details. Operator: Individual Entrepreneur Komarov Andrey Viktorovich, Karaganda, 41 Yerzhanov Street, apartment 58, Republic of Kazakhstan. Version: 6 September 2026.
Unused credits
You may request a refund within 14 days of a credit-pack purchase if none of the purchased pack has been consumed. For partly consumed packs, contact support for review of the remaining purchased credits and the circumstances. Promotional or free credits have no cash refund value. We do not promise a cash refund merely because a successfully delivered AI result did not match a subjective creative preference. This does not limit rights relating to defects, misdescription or non-delivery.
Failed tasks and delivery problems
A task that finishes in a failed or cancelled state releases or refunds its credit reservation; this is a credit correction and is separate from a payment refund. Report missing credits, duplicate payments, unauthorised payments or defective service promptly. We will investigate with the payment processor. If a monetary refund is approved, the corresponding purchased credits are withdrawn. If already spent credits must be reversed, new paid use may be restricted until the balance is reconciled; this does not remove your legal remedies.
Paddle and consumer rights
For Paddle purchases, you may also request support through the link in your receipt or Paddle buyer support. Paddle processes approved refunds to the original payment method where possible; posting time also depends on your payment provider. Its refund policy and applicable consumer law govern mandatory rights and processing. Our voluntary policy provides additional rights where stated.
Withdrawal and cancellation periods vary by country. Any legally permitted loss of a digital-content withdrawal right requires the legally required express consent and acknowledgement; using credits alone is not a blanket waiver of consumer rights. Defect and other non-waivable statutory remedies remain available. Where mandatory law or Paddle's applicable policy provides greater protection, that protection applies.