Terms & payments
Contact & support
Contact Oscivara about the application, purchases, refunds or personal data. This page provides the service operator’s details and a contact form that does not require an account.
Get in touch
Email andkzlive@gmail.com or use the “Contact us on the website” form at the end of this article. Include a reply email when using the form: without it, we can read your message but cannot contact you.
For questions about the editor, you can first check the troubleshooting guide. To suggest an improvement to the application, use the same form and select “Suggestion”.
Service operator
Individual Entrepreneur Komarov Andrey Viktorovich
Republic of Kazakhstan, Karaganda, 41 Yerzhanov Street, apartment 58.
Application website: oscivara.com.
Payment support
Include your account email, order or receipt ID, purchase date and a description of the issue. These details help identify the transaction and understand what happened to a payment or credit balance.
For Paddle payments, you can also contact Paddle buyer support. Pack information is available under pricing and credits, and the process for requesting a refund is described in the Refund Policy.
What to include
- For a bug report, describe the steps that led to the issue, the expected result and any error message shown on screen.
- Include your browser, device and the section of the application where the problem occurred.
- For a personal data request, explain which information or action your question concerns; see the Privacy Policy for details.
Do not send passwords, full card numbers or CVC codes. Include only the information needed to understand your question.
Contact us on the website
Choose a topic and describe your question. The form will show a confirmation after a successful submission. If an error occurs, your text will remain on the page.